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- Can I easily track my package on your site?
YES - You can track your order by clicking on this link
- Can you send my package in a plain brown box with no
explicit text or description of the product on it?
YES - We always ship discreetly with an non-descriptive company name and
return address.
- Can I send you check?
YES - We accept personal checks and money orders. However, this may cause
delays as we will not ship your order until we can cash it in... You will get your items much faster if you send a money order. When we receive personnal checks, we sometimes have to wait up to 7 days before the check clears.
- Can I order something using the COD (Cash on
delivery) method?
NO - Due to abuse, we we're forced remove this as a payment option.
- Can you ship to my non-US or Canada country?
NO - High shipping costs and delays make this impractical, but also would not
give the consumer the best value and most enjoyable e-commerce experience we
strive to offer.
- Can you ship my order express?
YES - When available, we offer a 3 days guaranteed delivery (for an extra $6.95). Click here for details
- 3 Days is not so bad, but can you do overnight?
NO - For practical reasons, our daily pickups are early in the morning, so overnight shipping is currently impossible. For the 3 days service, we use FedEx 2nd Day air (or equivalent), if you add one day for the pickup, you get the 3 days. Overnight shipping would be very expensive, and you would still get your package only 2 days after your order. We would rather lose a sale than having an unsatisfied customer.
- I've placed an order on Friday, and I've paid for 3 day shipping. Today is Monday, and I still don't have my order, will you issue me a refund?
NO - Three days means three business days. Holidays and week-ends are excluded. If you placed your order on Friday, you will receive it on Wednesday. We use FedEx 2nd day Air service (or equivalent), and we ship your order the day after you place it. It adds up to 3 days. If you get your package in more than 3 business days, we will gladly refund your shipping charges, but our service is very reliable, so chances are we won't have to.
- Who ships your orders?
All orders are shipped via FedEx Ground for continental USA. We use USPS for PR, AK, HI and Military addresses. Canadian orders are shipped via Canada Post (Expedited Service).
- Do you ship to military addresses?
YES - We ship to military addresses with the exception of APOs starting with 093. We use USPS for military addresses, and we cannot guarantee the delivery date.
- How long does it take before I will receive my order?
Arrival times vary, however orders take 1 - 7 to reach destination after
shipping. Average orders are usually shipped on the next business day if your
order was placed before 4 PM EST. If an item is out of stock it might take up to 7 Business days before we ship.
If a special item is backorder, and delays
are to be expected, we will contact you to discuss alternatives and give a
chance to cancel your order.
- Can I have my order shipped to a PO (Post Office)
Box?
YES - However your order will not be shipped via FedEx, but rather by standard
post. For that reason you must expect a delay time before arrival of 7-10 days
after shipment.
- Can I cancel/refund/return my order?
MAYBE - We do not accept returns on any opened products. However if a product
has a manufacturing defect or was damaged during shipping you will be given
the option of either returning with refund, or receiving a replacement.
Cancellations are not accepted after product has been shipped within the
delays specified in the terms of usage agreement (please read the policy
carefully).
- I really enjoyed my product, can I write a review?
YES - Simply go in the detail of the product you would like to write a review about there is a link you can follow to add your review. You can even write a review about a product you did like. ALL feedback is welcome!
- Can I buy pornography such as DVD movies, Magazines
or VHS?
NO - We do not carry any pornographic material in our store. We sell adult
toys and novelties only.
- How much does it cost for shipping?
We charge a flat fee of $7.95 on American orders, or $8.95 CND for Canadian
orders.
- I have a unanswered question, where can I get
more information?
Contact us
We will reply to all inquiries within 24 hours.
- I did send you an email, but it's been more than 24 hours and I still haven't got a reply!
We DO answer every emails we get. There might be many reasons for an unanswered email :
1.Our email address is public, so we get about 2000 emails a day. Most of those emails are to lower our mortgage rate, or for penis enlargement pills. We try not to disregard any emails, but we might accidently delete a legitimate email. This is the most probable reason, but there might be other reasons why we could not reply to your mail. Please try again, we spend a lot of time answering emails, and we strongly beleive that every person who takes the time to write us, deserves a reply.
2.Chances are that we DID answer your email, but that you have a spam filter. Vibrators, dildos, sex toys, butt plugs will most defenetly trigger any spam filters. There isn't much we can do about that. (We could use some kind of code, but then who would understand?) If you can't disable your spam filter, then give us a call.
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